Regrow thicker, fuller hair from $11/month*

Question 1

What are your telehealth options for male hair regrowth treatment?

Answer

Amazon One Medical offers multiple ways to get care from the comfort of your own home.

If you're a One Medical member and you live in a state where One Medical has offices, you can schedule Remote Visits with One Medical providers, which are billable to you or your health insurance. As a member, you can also get 24/7 on-demand virtual care with Treat Me Now or Urgent Video Chat via the One Medical app at no extra cost, no matter where you live in the United States.

If you're not a One Medical member, you can start a one-time virtual visit with Pay-per-visit. Pay-per-visit offers 2 types of telehealth for Amazon customers: video visits and message-only visits. Video visits are available for $49 in all 50 states and D.C. Message-only visits are available for $29 in 36+ states.*

To see your Pay-per-visit options for this condition, start a one-time virtual visit and choose your state.

*State availability varies by condition.

Question 2

Can I use my health insurance for Amazon One Medical Pay-per-visit?

Answer

Amazon One Medical doesn't accept health insurance for Pay-per-visit care. You can submit a claim to your insurance provider for reimbursement, but we can’t guarantee they’ll reimburse you for your one-time virtual visit.

If you normally use insurance to pay for your medications, you can do that with medications prescribed through all Amazon One Medical services. Amazon Pharmacy accepts most insurance plans. For other pharmacies, please talk with your pharmacy directly about insurance coverage. The cost of medication isn’t included in the cost of your visit.

Question 3

What happens if my provider can't diagnose or treat my health issue through Pay-per-visit?

Answer

If your provider can’t diagnose or treat your health issue through Pay-per-visit, they may recommend that you see a primary care provider or a specialist for in-person care. If that happens, you won't be charged.

Question 4

Can I communicate with a provider after I get my Pay-per-visit treatment plan?

Answer

Yes. When you use Pay-per-visit, you can message with One Medical providers within your personal dashboard for an additional 2 weeks (14 days) at no extra cost. This complimentary communication window allows you time to:

• Ask follow-up questions about any prescriptions or over-the-counter medications in your treatment plan

• Connect with a provider if you think your treatment needs to be adjusted

• Tell a provider if you're experiencing side effects from your medication

• Tell a provider if there's an issue getting your prescription from the pharmacy

• Let the One Medical care team know that you're feeling better

Your secure, HIPAA-compliant message will be received by the first available provider, who will be able to review your visit’s treatment plan and any follow-up correspondence. If you still need treatment adjustments or have questions after the 14-day communication window, you'll need to start a new visit.

Question 5

What if I want to refill my medication?

Answer

If your provider didn't include refills with a prescription when they sent your treatment plan through Pay-per-visit, you'll need to start a new one-time virtual visit to request another prescription.

There are many reasons why a provider may decide that prescription refills aren't medically appropriate. For example, they may want to assess how well a medication is working and whether or not it needs to be adjusted before you continue with the same treatment.

Question 6

How does Amazon One Medical protect my health information?

Answer

Amazon One Medical protects customers’ protected health information (PHI) with stringent, Health Insurance Portability and Accountability Act (HIPAA)-compliant privacy and security practices to keep information safe and secure.

We’re committed to building an infrastructure that fosters and promotes a culture of customer privacy and a strong commitment to safeguarding health information. We maintain administrative, physical, and technical safeguards to protect customer information. This includes conducting rigorous security reviews and testing during product development, using encryption to protect data, and providing features like two-step verification to help customers protect their accounts.

Amazon does not sell customers’ personal information, including PHI.

Question 7

How common is male pattern hair loss (MPHL)?

Answer

MPHL is very common, especially as men get older. Research shows that 16% of men under 30 report moderate to extensive hair loss, but it's reported in over 50% of men ages 40-49.

Question 8

Is there a cure for male pattern baldness?

Answer

Oral finasteride (Propecia) and topical minoxidil (Rogaine) aren’t a cure for male pattern hair loss, but they can stop the progression of hair loss and improve hair coverage when used for at least 6 months.

Question 9

What's the difference between finasteride and minoxidil hair loss treatments?

Answer

Oral finasteride and topical minoxidil work differently to produce similar results, with finasteride inhibiting DHT production and minoxidil increasing the size of hair follicles.

Finasteride (Propecia) is a presciption-only tablet that's usually well tolerated, with a small risk (<5%) of sexual side effects. Minoxidil (Rogaine) is available as an over-the-counter solution and is usually well tolerated, with rare scalp irritation.

Both medications can both stop the progression of hair loss and improve hair coverage when used for at least 6 months.

Question 10

Can I get a prescription for oral minoxidil through Pay-per-visit?

Answer

No. Oral minoxidil (Loniten), also called low dose oral minoxidil (LDOM), isn't available through Pay-per-visit at this time. LDOM prescriptions require initial lab testing.

Question 11

Can women get hair loss treatment through Pay-per-visit?

Answer

No. If you're a women experiencing hair loss, telehealth isn't the most appropriate option for you. To determine what's causing your hair loss, you'll need to see a primary care provider for an in-person evaluation and testing.

Question 12

If I have a prostate condition, can I still get male hair loss treatment through Pay-per-visit?

Answer

No. If you have a prostate condition (like an elevated PSA test) or you have a family history of prostate cancer, telehealth isn't the most appropriate treatment option for you. Certain medications may increase your risk of prostate cancer. You'll need to see a primary care provider for further guidance.

Question 13

Can I get hair loss treatment if I'm transgender?

Answer

Yes. Amazon One Medical offers male hair loss treatment to transgender women as well as transgender men who are taking testosterone. Please note that finasteride, a prescription medication prescribed for hair regrowth, may interfere with certain hormone therapies.

Question 14

Clinical sources

Answer

1. Adil, A., & Godwin, M. (2017). The effectiveness of treatments for androgenetic alopecia: A systematic review and meta-analysis. Journal of the American Academy of Dermatology, 77(1), 136–141.e5. Retrieved from https://pubmed.ncbi.nlm.nih.gov/28396101/

2. Chin E. Y. (2013). Androgenetic alopecia (male pattern hair loss) in the United States: what treatments should primary care providers recommend?. Journal of the American Association of Nurse Practitioners, 25(8), 395–401. Retrieved from https://onlinelibrary.wiley.com/doi/full/10.1111/1745-7599.12030

3. Hillmer, A. M., Hanneken, S., Ritzmann, S., Becker, T., Freudenberg, J., Brockschmidt, F. F., Flaquer, A., Freudenberg-Hua, Y., Jamra, R. A., Metzen, C., Heyn, U., Schweiger, N., Betz, R. C., Blaumeiser, B., Hampe, J., Schreiber, S., Schulze, T. G., Hennies, H. C., Schumacher, J., Propping, P., … Nothen, M. M. (2005). Genetic variation in the human androgen receptor gene is the major determinant of common early-onset androgenetic alopecia. American journal of human genetics, 77(1), 140–148. Retrieved from https://www.ncbi.nlm.nih.gov/pmc/articles/PMC1226186/

4. Kaiser, M., Abdin, R., Gaumond, S. I., Issa, N. T., & Jimenez, J. J. (2023). Treatment of Androgenetic Alopecia: Current Guidance and Unmet Needs. Clinical, cosmetic and investigational dermatology, 16, 1387–1406. Retrieved from https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10239632/

5. Randolph, M., & Tosti, A. (2021). Oral minoxidil treatment for hair loss: A review of efficacy and safety. Journal of the American Academy of Dermatology, 84(3), 737–746. Retrieved from https://pubmed.ncbi.nlm.nih.gov/32622136/

6. Rhodes, T., Girman, C. J., Savin, R. C., Kaufman, K. D., Guo, S., Lilly, F. R., Siervogel, R. M., & Chumlea, W. C. (1998). Prevalence of male pattern hair loss in 18-49 year old men. Dermatologic surgery : official publication for American Society for Dermatologic Surgery [et al.], 24(12), 1330–1332. Retrieved from https://pubmed.ncbi.nlm.nih.gov/9865198/

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Common male hair loss medications

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